- National express hotel hoppa bus drivers#
- National express hotel hoppa bus driver#
- National express hotel hoppa bus plus#
Having waited around for over half an hour, I decided to take a taxi. The next bus failed to arrive also (I understood from my follow up claim with Hotel Hoppa that it did arrive. The receptionist was surprised as she said that they normally get a notification when this happens the next bus was on the way, she was told when she called Hoppa. “I had to grab an early flight from the misleadingly named Hilton T5 (which is not at Heathrow Terminal 5) so I booked a Hoppa ticket from the hotel reception. Consequently, none of us will be using the services of Hotel Hoppa again! ”
National express hotel hoppa bus drivers#
The return drivers aggressive and rude behaviour, coupled with the incompetent electronic ticket scanning equipment on Hoppa buses, caused both myself, and fellow travellers in my group unnecessary stress, friction, and upset.
National express hotel hoppa bus driver#
However, the driver on that occasion, politely allowed my group to all enter the bus, on my showing him the order confirmation email. On my groups outward journey in late May, it had also proved impossible for the electronic scanning system on that bus to validate all five electronic tickets on my phone. At this point he screamed at me to go on, and stop wasting his time! This rude, aggressive, and unprovoked behaviour is, of course, totally unacceptable, and he refused to give me his name on my leaving the bus at the Hilton hotel. The driver wanted to charge me a cash payment for the other two tickets! I refused to pay again, and offered to show him the order email proving I had paid for 5 tickets.
The electronic scanning system on the bus only accepted three out of our five electronic tickets, which were all on my phone.
“Hotel Hoppa- Unacceptable, and aggressively rude service.…Ī group of us used Hotel Hoppa transport between Heathrow Terminal 5 and Terminal 5 Hilton Hotel, in early June 2022. Hoppa bus may offer a cheap option but personally I will NEVER use Hoppa bus again as it is not worth the stress for such an unreliable service! They still have £12 of my money for a service they did not provide me with. They also appear to be unpredictable when they are running as the bus I just missed was already running late! Since when was that late? Especially in London?! It never occurred to me they would only run once an hour or that they would stop so early at night. When I later looked on the Hopper Bus website (which there is no link to on Holiday Extras) I found out that the reason I was waiting so long at the hotel for a bus is that they only actually run once an hour, and that incredibly, between 12.40 and.2.40 there are no buses at all! It seem absurd to me that that a bus service to one of the world’s busiest airports leaves a two hour gap at such a peak time for passengers! It also amazes me that Hoppa Bus claim on their website they have over 900 services a day and run from early till late and yet you can wait two hours for a bus and they top at 10.30pm. So, despite having already paid the £6 as part of my package deal I, and the others, found ourselves forking out to get a taxi, which for me was another £22! We waited for a few minutes and one person looked at the timetable only to announce to us all that the last Hoppa bus from Terminal 5 left at 10.30pm! We were not happy! Many, including myself saying that 10.30 pm is NOT late enough. I, and several others at the same time made our way to the correct bus stop. We arrived on time but it still took approximately an hour to get out of the airport. One week later, I flew back from Italy on an evening flight landing at Heathrow at 10.20pm. I eventually arrived at Heathrow with only 2 ¼ hours to spare and due to the appalling wait at passport control and security due to staff shortages only made my flight check in by 10 minutes! Panicking now that I would not arrive at Heathrow the recommended 3 hours before my flight I went back into the hotel reception and ordered a taxi at a cost of £22 which I waited another 10 minutes for, with still no sign of any Hoppa bus. After 30 minutes there was still no bus so I went back into reception to ask and got told the buses were quite often late so waited another 10 minutes but still no bus.
I was told not to worry, that bus was late but another was due in about 20 minutes so I waited, and waited.
National express hotel hoppa bus plus#
When I arrived at my hotel with over 3 1/2 hours to spare before my short haul flight to Brindisi Italy and after a two hour plus drive there was a rather long queue outside the hotel for the bus which unfortunately had come and gone whilst I had checked in my car. “I booked this service as part of my hotel and parking package through Holiday Extras paying £6 a day.
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